Refund and Returns Policy

We want you to buy with confidence. Every aftermarket construction machinery part we sell is quality-checked and backed by a 1-year warranty. If something isn’t right, we’ll make it right.

Return Window

You may request a return within 30 days of delivery, provided the item is unused, in its original condition, and in its original packaging.

You may request a return within 30 days of delivery, provided the item is unused, in its original condition, and in its original packaging.

Eligibility & Conditions

• Item must be unused and in resalable condition.
• Original packaging and any included accessories or manuals must be returned.
• Include proof of purchase (order number).

Non-Returnable Items

• Items that show signs of installation, use, or damage from misuse.
• Custom, special, or made-to-order parts.
• Electrical components that have been installed (at our discretion).

How to Start a Return

• Contact us within the return window with your order number, part number, and reason.
• We’ll issue a return authorization (RMA) and shipping instructions.
• Ship the item back using a tracked service and keep the tracking number.

Refund Timeline & Method

Once received and inspected, refunds are issued to the original payment method within 5–7 business days. You’ll receive a confirmation email when the refund is processed.

Warranty Claims (1-Year Warranty)

All aftermarket parts carry a 1-year warranty against manufacturing defects. If a part fails under normal use, contact us with your order number and photos — we’ll repair, replace, or refund at our discretion.

Wrong or Damaged Items

If you received the wrong part or it arrived damaged, contact us within 7 days with photos. We’ll arrange a replacement or refund and cover the return shipping.

Return Shipping Costs

• Returns due to our error or a defect: we cover return shipping.
• Other returns (e.g., changed mind): buyer covers return shipping; a restocking fee may apply to bulk orders.

B2B & Bulk Orders

Bulk and dealer orders may have different terms. Contact your account manager or our sales team for details.

Questions?

If you have any questions about our refund and returns policy, contact our parts specialists at sales@merakparts.com.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us robin@merakparts.com for questions related to refunds and returns.